Recent blog posts

Managership your roadmap to Leadership

Last week I introduced the concept of Managership and talked about why we often shy away from the word manager because it’s not particularly sexy. I would argue though that we can’t dismiss the manager role in our excitement to get to leadership. I believe experience as a manager is...

The high cost of internal audit

One of the biggest obstacles I see when I work with organisations implementing a quality management system is internal audit. Internal audit is often not done well. In fact, sometimes it's not done at all. Leaders tell me that resourcing internal audits is a challenge. Training auditors, developing schedules, taking...

Being the best human you can be, is about participation.

Many of us are feeling confused and uncertain about the future. We hear of a future where artificial intelligence will replace us in our jobs and question who we are, asking what is our purpose? If you work in the human services sector perhaps the answer is as simple as being human.

5 Audit Mistakes and Why You’re not Royal Commission Ready

How prepared would we be as an organisation for a Royal Commission?

When you delegate to yourself, do you hold yourself accountable?

Accountability is your secret weapon for building a strong team culture and it starts with you.

You’re not busy you're reactive

Important and Urgent tasks need you to take ACTION...

The three C’s of Delegation

One way to ensure delegation won't work is to choose the wrong person...

Delegation isn’t about tasks, its about relationships.

Do you find it difficult to delegate?

Do we even need quality systems?

Surely if everyone is doing their best job, quality is guaranteed?

Quality personnel have a quality personality

The quality role, what is it and who is the best person for the job?