Recent blog posts

Role of a Manager

The problem with being a manager. New managers are often promoted into a leadership position because of their technical expertise and find they have new responsibilities and tasks for which they have no training, things like: ✏️Performance management ✏️Feedback and having difficult conversations ✏️Motivating a team ✏️Delegating work One of...

This will be my last newsletter for 2019

Happy Holidays Everyone! This will be my last newsletter for 2019. I hope you have all had a great year and achieved all of the goals you set yourself and more. As I head into 2020 I am grateful for the amazing opportunities I have experienced and the wonderful people...

Management vs Leadership

The real difference between managers and leaders is the attitude. What’s the difference between managers and leaders, other than perhaps the glamorous image of leadership compared to the rather boring image of a manager? When you look at the tasks of managers and leaders they are actually quite similar: ✨Communicate...

Best Certification Auditor

How to get the best certification auditor for your next audit. When choosing a certification body, we often evaluate based on price. It's reasonable, the cost of certification can be high, and it pays to shop around. When it comes to an external auditor we can feel that we have...

My Mission

I'm on a mission This year had seen the human services move from a welfare model to a free market. It has seen a Royal commission in aged care and disability. If we are going to make the changes we want in our human services, where the customer has real...

Your AuditMindset

What’s your AuditMindset? I often see three types of organisation cultures at audit time : • Get them in and get them out • Hide everything • We are ready Your organisation mindset to audit is usually determined by: • How much value you see in audit? • How prepared...

AuditMindset

AuditMindset – the new way forward for internal monitoring. Recently I wrote about the difference between compliance and quality, one is about doing just enough (compliance) and one about doing more (quality). The same can be said for internal and external audit. ✔️ Internal audit is about quality, it’s about...

Managership your roadmap to Leadership

Last week I introduced the concept of Managership and talked about why we often shy away from the word manager because it’s not particularly sexy. I would argue though that we can’t dismiss the manager role in our excitement to get to leadership. I believe experience as a manager is...

The high cost of internal audit

One of the biggest obstacles I see when I work with organisations implementing a quality management system is internal audit. Internal audit is often not done well. In fact, sometimes it's not done at all. Leaders tell me that resourcing internal audits is a challenge. Training auditors, developing schedules, taking...

Being the best human you can be, is about participation.

Many of us are feeling confused and uncertain about the future. We hear of a future where artificial intelligence will replace us in our jobs and question who we are, asking what is our purpose? If you work in the human services sector perhaps the answer is as simple as being human.