Recent blog posts

Exciting Changes To The Quality Networking Group

Exciting changes to the Quality Networking group in 2020. This year the quality networking group is bigger and better than ever. The number of places available has been reduced to 10 to support a more intimate group allowing us to focus on each person's challenges, providing real support for each...

A better way to do quality

A better way to do quality What if I told you that you could build a culture of quality and reduce your internal audits? For many organisations, discussions about quality systems can focus on the lack of funding, onerous standards, and expensive certification requirements. By training your team to develop...

A better way to do quality

A better way to do quality What if I told you that you could build a culture of quality and reduce your internal audits? For many organisations, discussions about quality systems can focus on the lack of funding, onerous standards, and expensive certification requirements. By training your team to develop...

The reality of managers

The reality of managers Does your organisation invest in managers? If you've neglected to invest in the management position you may find this article useful. The article considers the importance of the manager experience, explaining: "Gallup finds that the employee experience is shaped to a large extent by the manager...

Planning for the new year

It's a new year, a new decade and we often feel the urge to start planning. I have struggled with planning in the past, setting goals that are too broad with no plan on how to achieve them. As we move into February how are you going with your plans...

Role of a Manager

The problem with being a manager. New managers are often promoted into a leadership position because of their technical expertise and find they have new responsibilities and tasks for which they have no training, things like: ✏️Performance management ✏️Feedback and having difficult conversations ✏️Motivating a team ✏️Delegating work One of...

This will be my last newsletter for 2019

Happy Holidays Everyone! This will be my last newsletter for 2019. I hope you have all had a great year and achieved all of the goals you set yourself and more. As I head into 2020 I am grateful for the amazing opportunities I have experienced and the wonderful people...

Management vs Leadership

The real difference between managers and leaders is the attitude. What’s the difference between managers and leaders, other than perhaps the glamorous image of leadership compared to the rather boring image of a manager? When you look at the tasks of managers and leaders they are actually quite similar: ✨Communicate...

Best Certification Auditor

How to get the best certification auditor for your next audit. When choosing a certification body, we often evaluate based on price. It's reasonable, the cost of certification can be high, and it pays to shop around. When it comes to an external auditor we can feel that we have...

My Mission

I'm on a mission This year had seen the human services move from a welfare model to a free market. It has seen a Royal commission in aged care and disability. If we are going to make the changes we want in our human services, where the customer has real...