Recent blog posts

Systems Make Delegation Easy - So What's Stopping You?

Systems make delegation easy - so what's stopping you? As businesses become more complex, we realise that we canโ€™t do it all. As teams become larger, we understand that we need to share the work across the team. We need the right people doing the right work. Thereโ€™s a simple...

How To Audit Effectively And Efficiently?

It's looking like restrictions are going to be easing a little more and it may mean that more of us are returning to the office. It may also be that people have enjoyed remote working and have been more productive, perhaps there's no rush to get back. Whatever our future...

Quality Is Customer Service.

Quality is customer service. Sometimes it seems that quality is all about policies, procedures, audits, and paperwork. When did it stop being about people? In many organisations quality is misunderstood, whether its confusion about the difference between quality and compliance, or thinking quality is just about procedures, often the true...

Ever Felt You're Not Appreciated At Work?

Ever felt you're not appreciated at work? You're not alone. This article says it's one of the top 16 reasons people leave their job. This can often relate to pay but can also be as simple as having your work recognized. Some argue that people need to build their own...

Organisation Chaotic Or An Organised Nation?

Is your organisation chaotic or an organised nation? Research has shown that clutter is not good for your productivity, your stress, and even your health. Consider the word organisation : As a noun organisation can mean: 1. The act or process of organizing. 2. The state or manner of being...

The Lock Down Library Version 2 and webinar with Andrew Pearce

Version 2 of the Lock down Library is here. A massive thank you to all of the authors who have contributed their books for free download. We now have over 20 books for you to enjoy in Lock down. Recently I collaborated with some amazing authors to share our books...

What Have Your Procedures Got In Common With Goldilocks?

What have your procedures got in common with Goldilocks? Getting the number of procedures just right can be tricky but its a lovely feeling when you do. Are you Mummy bear - Not enough procedures This can make life and work inefficient, unsafe, risky, and is not conducive to good...

Working From Home And Spiral Into Busy.

Working from home and spiral into busy. Does this sound familiar? You start off enthusiastically when you are told to work from home. You set up your home workstation and quickly find you are working 16 hours a day. As managers when we are remote from our workforce we can...

Audit Can Be Agile In These Remote Times.

Audit can be agile in these remote times and here's how. How do you monitor what's happening in your organisation when people are working remotely from home? Internal audits generally fall into two camps: Onsite review of the process File audits Covid-19 has pushed the workforce to work remotely yet...

I'm hoping Covid-19 helps us stop doing quality

I'm hoping Covid-19 helps us stop doing quality This video by the very clever Brent Hodgson provides a clear overview of what we can expect from Covid-19 in the next 2 years. Importantly, Brent says values and practice will be different post-Covid 19. What does that mean? It means we...