Recent blog posts

Leadership in Quality Starts With You

You may not be part of the executive, you may perceive that you have little power, but what you do have is leadership of self. Working in quality means we each have responsibility as the face of quality. This doesn't mean you have to be perfect but here are three...

Showing the value in Quality

One frustration for people working in a Quality role can be a lack of buy-in across the organisation. It can feel as though people just don't see the value of quality. One of the things we explore in the Quality Networking Group is how we define, talk about, and express...

Top tips for getting people to focus on quality

When we think about quality we often think about: Procedures Forms Audits Incidents And lets be honest for most people non of that is particlarly exciting. So how do we shift the focus form the boring compliance stuff to the stuff that actually matters in quality.... customers getting a fantastic...

Systems just make life easier.

Systems just make life easier I have a system I follow to make life easier; I prepare for my next day the night before. I prepare my lunch the night before and I get my clothes ready. Both of these things mean my mornings are more streamlined, or they did...

Creating A System

When I worked as an auditor, I travelled a lot. Some weeks I would be home Friday night and off to the airport again on Sunday afternoon. I loved it and I got to see a lot of Australia. But the part I hated the most was packing my bag...

Systems Make Delegation Easy - So What's Stopping You?

Systems make delegation easy - so what's stopping you? As businesses become more complex, we realise that we can’t do it all. As teams become larger, we understand that we need to share the work across the team. We need the right people doing the right work. There’s a simple...

How To Audit Effectively And Efficiently?

It's looking like restrictions are going to be easing a little more and it may mean that more of us are returning to the office. It may also be that people have enjoyed remote working and have been more productive, perhaps there's no rush to get back. Whatever our future...

Quality Is Customer Service.

Quality is customer service. Sometimes it seems that quality is all about policies, procedures, audits, and paperwork. When did it stop being about people? In many organisations quality is misunderstood, whether its confusion about the difference between quality and compliance, or thinking quality is just about procedures, often the true...

Ever Felt You're Not Appreciated At Work?

Ever felt you're not appreciated at work? You're not alone. This article says it's one of the top 16 reasons people leave their job. This can often relate to pay but can also be as simple as having your work recognized. Some argue that people need to build their own...

Organisation Chaotic Or An Organised Nation?

Is your organisation chaotic or an organised nation? Research has shown that clutter is not good for your productivity, your stress, and even your health. Consider the word organisation: As a noun organisation can mean: 1. The act or process of organizing. 2. The state or manner of being organized...