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Free and hopefully useful resources and information to help you DO QUALITY
Eight questions to get you started
Stop Investing in Quality and Start Investing in Culture
Who’s leading your quality culture?
If you want to start the conversations at work about building your quality culture here's a sample of questions from my book.
Three Questions for Boards
One question I ask is "where does quality sit in your strategic planning?”
Sometimes I get the response ' quality underpins everything we do...." and things can get a bit sketchy when we try and pin down the HOW.
If you are looking at building a culture of quality then asking and answering questions is the place to start.
Grab a copy of 3 QUESTIONS FOR BOARDS to get you started today!
Your done for you quality communication strategy
The Quality Networking group brains trust developed this list of ways to ensure you communicate quality consistently and regularly
My Improvement Plan
Download this Improvement Plan as part of the activities in my book 52 Questions to Build a Quality Culture
The Lock down Library Fourth Edition
Download over 30 FREE books to enjoy in Lockdown and Beyond
Decide I Design I Delegate
Download a free PDF copy of the book Decide Design Delegate
If you work in quality you understand how hard it can be to describe what you do. This handy infographic can be displayed to help people understand how they can be involved in quality.
Middle managers can often feel the pressure from competing demands.
They truly are the meat in the sandwich. In this paper I talk about how we can best support managers to survive the journey to leadership.
Quality principles are simply business principles
When we talk about quality it can alienate people, it’s hard to define and if your job has the word quality in it, then people will expect you to "do" quality whilst they focus on the real work.
Evidence List for Human Services Audits
Whilst this list isn't exhaustive and will in no way guarantee you certification at external audit it is a good place to start if you are having your first NDIS audit in 2020.
Plan your communication – Don’t leave it to chance
Communication is “Imparting or exchanging information by speaking, writing, or using other medium”. The problem is there are some key steps to consider before you start communicating.
Internal Audit Record
A good internal audit gives you confidence, here is a simple template to capture your audit evidence.
Stakeholder Management for Quality Managers
One of the biggest responsibilities and often the biggest cause of frustration for the quality manager is stakeholder management. Here are five things we can learn about stakeholder engagement from the Quality Manager.
Review your Document Framework in 5 easy steps
Reviewing your document framework can feel overwhelming so this is a great place to start
Questions to ask for non project managers
A handy checklist of questions to take the guesswork out of your project planning
NDIA Quality Indicators
Early Christmas present for You !
National Disability Insurance Scheme Guidelines (Quality Indicators)
I have developed a FREE gap analysis tool, to help you conduct a self-assessment and automatically generate a quality action plan ready to hit the ground running in 2019.
AuditMindset - Free E-Book
NDIS Practice Standards - released
The NDIS Practice Standards, a key piece of the Quality and Safeguarding Framework, have finally been released. They cover the new Practice Standards and Quality Indicators that must be met in order to provide services.
You can download - "NDIS Quality Indicator Guidelines 2018.pdf"
Child safe code of conduct
A handy template for you to adapt to suit your organisation