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Free and hopefully useful resources and information to help you DO QUALITY
Quality principles are simply business principles
When we talk about quality it can alienate people, it’s hard to define and if your job has the word quality in it, then people will expect you to "do" quality whilst they focus on the real work.
Evidence List for Human Services Audits
Whilst this list isn't exhaustive and will in no way guarantee you certification at external audit it is a good place to start if you are having your first NDIS audit in 2020.
Plan your communication – Don’t leave it to chance
Communication is “Imparting or exchanging information by speaking, writing, or using other medium”. The problem is there are some key steps to consider before you start communicating.
Internal Audit Record
A good internal audit gives you confidence, here is a simple template to capture your audit evidence.
Stakeholder Management for Quality Managers
One of the biggest responsibilities and often the biggest cause of frustration for the quality manager is stakeholder management. Here are five things we can learn about stakeholder engagement from the Quality Manager.
Review your Document Framework in 5 easy steps
Reviewing your document framework can feel overwhelming so this is a great place to start
Questions to ask for non project managers
A handy checklist of questions to take the guesswork out of your project planning
NDIA Quality Indicators
Early Christmas present for You !
National Disability Insurance Scheme Guidelines (Quality Indicators)
I have developed a FREE gap analysis tool, to help you conduct a self-assessment and automatically generate a quality action plan ready to hit the ground running in 2019.
AuditMindset - Free E-Book
The Quality Network 2020
Designed to support people in a quality position across a range of industries
Book Sample - DECIDE - DESIGN - DELEGATE
Free first chapter of DECIDE - DESIGN - DELEGATE (The three-step guide to implementing quality)
NDIS Practice Standards - released
The NDIS Practice Standards, a key piece of the Quality and Safeguarding Framework, have finally been released. They cover the new Practice Standards and Quality Indicators that must be met in order to provide services.
You can download - "NDIS Quality Indicator Guidelines 2018.pdf"
Child safe code of conduct
A handy template for you to adapt to suit your organisation
Child Safe Policy template
The template is written to give you a ready made policy to fill with your specific organisation details, or as a starting point to help you write your own.
Remember, a policy is only as good as the organisation who implements it. Having a policy doesn't make you child safe. Being child safe makes you child safe.
Putting Leadership Back Into the Team Leader Role
A program targeted at building capacity in the team leader role to support your Executive
Client incident management procedure
This is a procedure template you can adapt for your service if you are a funded service provider in Victoria.
Leaders Leading Quality
Leaders involved in the decisions, design and delegation of the quality system support a culture of quality improvement that provides a return on investment.
Stop quality as an add on and make it really work for you.
From Adversary to Ambassador
The life of a quality manager can be an uphill struggle. It’s like climbing a ladder, moving upwards from Adversary to Ambassador.
Download the whitepaper about my mentor program.
21st century values are a winning strategy in business and personal life
This article by 'ChangeThis' focuses on how being good can pay off big.