resources
Free and hopefully useful resources and information to help you DO QUALITY
Planning for change
The Quality Networking group have put together some tips on how to better plan for change.Three questions for hiring
Recruiting the right person for a quality position is more than them having the right technical skill.
Chapter one of my book 52 Questions Build a Quality Culture is all about understanding the quality manager you need.
Here are three free questions from my Book 52 questions build a quality culture to help you identify the type of quality person you need.Your December checklist
The Quality Networking Group have compiled a list of jobs to do in December to set you up for success next year.The New Way to Audit
Download a copy of my paper The New Way to Audit for all the reasons why you need to prioritise how you audit what you do.Celebrate world quality day
Looking for some ideas to make the most of world quality day, maybe even celebrate the whole week and put the spotlight on quality in your organisation?Reduce your audit preperation checklist
The top three tips for creating sustainable systems that mean you don’t need to prepare for audit courtesy of the quality networking group membersEight questions to get you started
Stop Investing in Quality and Start Investing in Culture
Who’s leading your quality culture?
If you want to start the conversations at work about building your quality culture here's a sample of questions from my book.Three Questions for Boards
One question I ask is "where does quality sit in your strategic planning?”
Sometimes I get the response ' quality underpins everything we do...." and things can get a bit sketchy when we try and pin down the HOW.
If you are looking at building a culture of quality then asking and answering questions is the place to start.
Grab a copy of 3 QUESTIONS FOR BOARDS to get you started today!Your done for you quality communication strategy
The Quality Networking group brains trust developed this list of ways to ensure you communicate quality consistently and regularlyMy Improvement Plan
Download this Improvement Plan as part of the activities in my book 52 Questions to Build a Quality CultureThe Lock down Library Fourth Edition
Download over 30 FREE books to enjoy in Lockdown and BeyondDecide I Design I Delegate
Download a free PDF copy of the book Decide Design DelegateDescribing Quality
If you work in quality you understand how hard it can be to describe what you do. This handy infographic can be displayed to help people understand how they can be involved in quality.Visible Values
Managership
Middle managers can often feel the pressure from competing demands.
They truly are the meat in the sandwich. In this paper I talk about how we can best support managers to survive the journey to leadership.Quality principles are simply business principles
When we talk about quality it can alienate people, it’s hard to define and if your job has the word quality in it, then people will expect you to "do" quality whilst they focus on the real work.Evidence List for Human Services Audits
Whilst this list isn't exhaustive and will in no way guarantee you certification at external audit it is a good place to start if you are having your first NDIS audit in 2020.Plan your communication – Don’t leave it to chance
Communication is “Imparting or exchanging information by speaking, writing, or using other medium”. The problem is there are some key steps to consider before you start communicating.Internal Audit Record
A good internal audit gives you confidence, here is a simple template to capture your audit evidence.Stakeholder Management for Quality Managers
One of the biggest responsibilities and often the biggest cause of frustration for the quality manager is stakeholder management. Here are five things we can learn about stakeholder engagement from the Quality Manager.