Recent blog posts

Why you can’t outsource quality, be a quality champion

Are you an organisation who accepts quality as an essential part of doing business or do you cross your fingers and get on with the important things? I hear leaders say that they have a quality person who is responsible for quality and I talk to a lot of quality...

How slippage is destroying your competitive advantage and 3 things you can do now

I love working with organisations where values are embedded. It’s the difference between staff knowing the values versus showing you the values in everything they do. I recently stayed at a hotel in Sydney whose belief is that satisfying guests relies on staff working cooperatively and respectfully. I observed this...

Why audit checklists are ruining your reputation at work

Why audit checklists are ruining your reputation at work There is a misconception that you can generate an audit checklist, give it to anybody in the organisation and get a good picture of how well the organisation is doing. I disagree. In my experience audit checklists tell you one thing…....

The real cost of non-conformance and why you need to be audit ready

Those of us involved in quality audits know the pain of receiving a non-conformance. We know it’s part of the process of continuous improvement, it’s good to get a fresh set of eyes helping us to identify improvements, blah blah blah, it hurts. Business dictionary defines non-conformance costs as ‘costs...

Move from Adversary to Ambassador

Top five things you can do to become an Ambassador

Top 5 pieces of evidence for audit

A free supplier evaluation template to get you started