Recent blog posts

You can't take it with you when you're gone

Can you remember how excited you were when you got the new quality manager role at the great organisation. You were so frustrated at your old job because of the ineffective quality management system and now this place offers to be the utopia of quality management. Everyone at interview told...

Whose job is it anyway - Probably yours

If you have ever heard or uttered the words, ‘the quality manager does that' then this article is for you. The quality role is often delegated to one person with everyone else thinking quality isn’t part of their job. The problem here is that when you delegate responsibility for the...

Its not quality its just good business

I have spent many years working with organisations in the human services sector who are required to implement a quality management system to satisfy funders. My experience has shown me leadership teams who have a strong focus on understanding their customers and a strong desire to provide great services but...

Three Things You Need To Get Agile in Quality

Does your procedure approval process involve the Board or the CEO and take months to get anything reviewed and approved? Do you find yourself waiting for the next meeting so you can present your idea or get sign off for your project? Sometimes as a quality manages it can feel...

Putting LEADERSHIP back into the Team Leader role

I have always found the team leader role to be vital and yet undervalued. When I talk to leaders and team leaders there is a common thread to their frustrations. They don’t feel the team leader position is working at capacity and they just don’t know what to delegate. This...

Why you can’t outsource quality, be a quality champion

Are you an organisation who accepts quality as an essential part of doing business or do you cross your fingers and get on with the important things? I hear leaders say that they have a quality person who is responsible for quality and I talk to a lot of quality...

How slippage is destroying your competitive advantage and 3 things you can do now

I love working with organisations where values are embedded. It’s the difference between staff knowing the values versus showing you the values in everything they do. I recently stayed at a hotel in Sydney whose belief is that satisfying guests relies on staff working cooperatively and respectfully. I observed this...

Why audit checklists are ruining your reputation at work

Why audit checklists are ruining your reputation at work There is a misconception that you can generate an audit checklist, give it to anybody in the organisation and get a good picture of how well the organisation is doing. I disagree. In my experience audit checklists tell you one thing...

The real cost of non-conformance and why you need to be audit ready

Those of us involved in quality audits know the pain of receiving a non-conformance. We know it’s part of the process of continuous improvement, it’s good to get a fresh set of eyes helping us to identify improvements, blah blah blah, it hurts. Business dictionary defines non-conformance costs as ‘costs...

Move from Adversary to Ambassador

Top five things you can do to become an Ambassador