Recent blog posts
How prepared would we be as an organisation for a Royal Commission?
Accountability is your secret weapon for building a strong team culture and it starts with you.
Important and Urgent tasks need you to take ACTION...
One way to ensure delegation won't work is to choose the wrong person...
Do you find it difficult to delegate?
Surely if everyone is doing their best job, quality is guaranteed?
The quality role, what is it and who is the best person for the job?
I think it’s important that there is a commonly understood definition of quality in each organisation.
Quality is hard to define, one of my favourite *definitions is “Quality is the customers' perception of the value of the suppliers' work output”, because it puts quality firmly where it should be, part of the customer's value.
When my husband and I emigrated to Australia 15 years ago we brought only what we could carry in a bag. We had lived in one room in a boarding house for two years to save for the trip and we lived out of a 1986 Ford Falcon with dodgy...