Recent blog posts

Develop an AuditMindset for a real quality system

Develop an AuditMindset and you know you have a real quality system Improvement is a huge focus for quality management systems. When your people have a mindset where they are continually looking for opportunities (an AuditMindset) you know you have an effective quality system. Why developing an AuditMindset is cost...

Leadership ego and how it affects a quality culture

Quality can get a bad rap. It’s not unusual for leaders in sectors where the implementation of a quality management system is mandated to complain about the high cost of meeting standards. Quality can be seen as less important than profit and getting buy in can be difficult. When there...

Three ways to combat lack of buy in for quality

Lack of leadership buy in is one of the biggest frustrations for people working in quality. It’s often the reason people tell me they change jobs. Unfortunately, it can be a case of out of the frying pan and into the fire. Quality is still seen as a function separate...

Three things you can do this month to improve your quality system

πƒπ„π…πˆππ„ ππ”π€π‹πˆπ“π˜ - get clear on your organisation definition of quality and help people to understand what it means for them π‚πŽπŒπŒπ”ππˆπ‚π€π“π„ ππ”π€π‹πˆπ“π˜ - design a communication strategy, what channels will work well to get your quality message out and how often should you be talking about quality (hint... all...

How to focus on customers not complaince

I have been having a lot of conversations recently with leaders talking about the disconnect between quality and the customer. It's a frustration many people in quality discuss, the fact that quality becomes more about compliance and less about the customer. So how can we shift the focus of quality...

Why you can't manage risk with procedures

Ever had an incident and the immediate reaction is to write a procedure? It's a common strategy, its efficient, its cheap and it feels like we are taking control of the situation. The problem is whilst we think of procedures as a form of control there are several reasons why...

Getting Procedures Right

Getting Procedures Right Often the biggest frustrations in a quality management system are policy and procedure. Too many, not enough, can’t find them, duplication, the list of problems seems endless. Many people contact me when their document framework is just too overwhelming, it’s become a dinosaur. How to fix a...

How to focus on Customers not Compliance

How to focus on Customers not Compliance

Leadership in Quality Starts With You

You may not be part of the executive, you may perceive that you have little power, but what you do have is leadership of self. Working in quality means we each have responsibility as the face of quality. This doesn't mean you have to be perfect but here are three...

Showing the value in Quality

One frustration for people working in a Quality role can be a lack of buy-in across the organisation. It can feel as though people just don't see the value of quality. One of the things we explore in the Quality Networking Group is how we define, talk about, and express...