You may not be part of the executive, you may perceive that you have little power, but what you do have is leadership of self.
Working in quality means we each have responsibility as the face of quality.
This doesn't mean you have to be perfect but here are three ways you can help build a culture of quality just by being mindful of the way you show up at work:
1. Be calm
I have known (and been guilty of being) the quality manager full of gung ho, excitement and adrenaline when a problem is identified.
Nothing stirs up the blood like uncovering the risk in a system.
How we communicate risk can mean we either alienate the team we are trying to help or we get immediate buy in.
Buy in is always best.
If you can communicate a risk calmly and with a focus on solutions, not only do you build trust, you build a reputation as an expert in your field.
2. Be humble
No one likes to feel like they aren't doing a great job.
Working in quality means you often see the holes in systems, the inefficiencies and the risks that aren't being managed.
Communicating findings with humility can be the difference between an uphill battle and people working with you to find solutions.
3. Be helpful
The definition of helpful is "someone or something that is useful, that provides assistance or aid, or that is prone to providing aid."
Working in Quality means you are often asked for help with:
✔️ Meeting Compliance
✔️ Developing a system
✔️ Reviewing an inefficent system
✔️ Identfiying risks
✔️ Eliminating risks
When you offer advice or suggest solutions to problems the best way to gauge whether you are being helpful is to consider your motivation.
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One of the big mistakes we can make in quality is creating problems rather than solving them.