Sometimes it seems that quality is all about policies, procedures, audits, and paperwork.
When did it stop being about people?
𝗔 𝗴𝗼𝗼𝗱 𝗽𝗹𝗮𝗰𝗲 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁 𝐭𝐨 𝐬𝐡𝐢𝐟𝐭 𝐲𝐨𝐮𝐫 𝐜𝐮𝐥𝐭𝐮𝐫𝐞 𝐟𝐫𝐨𝐦 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐭𝐨 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐢𝐬 𝐭𝐨 𝗶𝘀 𝘁𝗼 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝘁𝗵𝗲 𝗽𝘂𝗿𝗽𝗼𝘀𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝘁𝗲𝗮𝗺.
𝗜𝘀 𝘁𝗵𝗲𝗶𝗿 𝗽𝘂𝗿𝗽𝗼𝘀𝗲:
To pass audits
To write procedures
Identify and treat risk
Design customer-centric systems
𝗦𝗼𝗺𝗲𝘁𝗶𝗺𝗲𝘀 𝘁𝗵𝗲 𝗽𝘂𝗿𝗽𝗼𝘀𝗲 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻 𝗮𝗿𝗲 𝗶𝗻 𝗰𝗼𝗻𝗳𝗹𝗶𝗰𝘁:
Have a look at what the team does and ask yourself what is their purpose.
Are the tasks they are engaging in helping them to achieve theor purpose?
Think about writing a team purpose that you can communicate across the organisation to help build the culture of quality.
If you work in quality how would you describe the purpose of your role or team?